Buyer’s Remorse or Bargain? An Honest Review of Animal Friends Horse Insurance

The equestrian world is as much about passion as it is about responsibility. One critical responsibility that often comes up is whether to invest in horse insurance. For those considering Animal Friends as their provider, we examine if it's a bargain or a prelude to buyer’s remorse. Here, we provide an honest look into their offerings so you can make an informed decision.
About Animal Friends
Established in 1998, Animal Friends has gained a reputation not just for insurance solutions but also for their altruistic efforts. They have contributed over £7 million to more than 650 animal welfare charities globally, which resonates well with their animal-loving clientele.
Horse Insurance Options
Animal Friends offers two primary insurance policies tailored to meet diverse needs:
Standard Horse Insurance

This policy encompasses coverage for injuries, accidents, illnesses, and diseases. It includes vet fees coverage up to £6,000 per condition for 12 months. Add-ons include permanent loss of use, death, theft, third-party liability, dental cover, and more.
Mature Horse Cover
Tailored for those wise equines over 20, this covers accidental injuries, offering up to £2,000 per injury for a 12-month period. Optional extras can include coverage for death from injury, theft, and third-party liability.
Rider Insurance Options
Their offerings also extend to equestrian enthusiasts with Rider Only and Young Rider policies, both providing various personal injury and dental coverage options.
Key Features for Horse Owners
- Vet Fee Coverage: Ensures financial assistance is readily available for your horse's medical needs.
- Optional Extras: Customize the policy to your needs with features like permanent loss coverage and additional theft insurance.
- Third Party Liability: Vital for safeguarding against financial liability if your horse causes injury or damages property.
The Claims Process
Getting bogged down in paperwork is old-school thanks to the Pawtal system, Animal Friends’ efficient online portal. Vets can submit claims on your behalf, with most resolved in 5-7 working days—or even within 24 hours when using Pawtal, a game-changer in urgent situations.
Reviews and Ratings
The trust score of Animal Friends hovers at a solid 4.3/5 on TrustPilot, indicating general approval. However, some voices report challenges with customer service and claims processing. It emphasizes the importance of vetting an insurance provider for service quality alongside coverage options.
Trust Score as a Buying Guide

The TrustPilot score serves as a guidepost more than a rule. Consider what matters most to you—be it vet fees or rider coverage. Balance the monetary value with experiences others have shared to find the best fit for your situation.
Balancing Budget with Coverage
Often, the determining factor is budget versus coverage. Tailor your policy by opting for only the necessary add-ons. It's about ensuring your riding attire fits your horse’s needs as snugly as your insurance does.
Decoding the Optional Extras
Mulling over extras like loss of use and theft coverage can cause headaches, or actually save you from them. Make informed choices by evaluating how each option protects your unique circumstances.
Alternatives to Consider
Don't put all your financial eggs in one insurance basket. Explore other insurance providers to chart out the real bargains, then measure Animal Friends against these benchmarks.
Conclusion

In conclusion, Animal Friends Horse Insurance offers comprehensive policies knitted with optional extras that make it a viable contender for horse owners. Their charitable credentials add a meaningful dimension. It's imperative to weigh customer service reviews and insurance coverage carefully against your specific needs and priorities. For more on equestrian needs, explore Just Horse Riders' Everyday Horse Vitamins & Supplements and Stable Rugs collection.